The advantage of circumstance, is no advantage at all.

At some point in your life, a moment comes that breaks you. It’s a break that you can hear. It echoes through your body like the metal gears of an old clock suddenly snapping loose from its tight wound precision. It’s the sound of a mind coming apart. It’s the swan song of idealism, the undoing of a lifetime of beliefs, the disassembly of romantic notions, and the silent surrender of the last of your youth.

The moment before this sound, you were presented with a choice. Not an everyday choice, but one of those choices that sneaks up on you in a moment of opportunity. It’s a panicked choice that gives you only seconds of consideration, praying upon the weak and flawed curious nature of your fears. It’s not enough time to battle the selfish advantage that opportunity brings—and it has little regard for even the most principled of minds. Good… just needs more time to battle evil. And so sometimes, weakness wins.

The moment you’ve made the choice, you can never undo it. Regret and shame settle in like a new blanket of skin, and a profound loss battles your guilt for centre stage. The consequences of your choice seep deep into the nooks and crannies of your thought centers, like the silent flow of lava cementing the dry, cracked plains of the earth. It traps you. Crippling you from the inside out.

And that’s when you hear it. The grinding gears of an old clock.

Suddenly quiet. Void of animation and life.

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Beware—vanity metrics is a social media marketing meme

Most people don’t get social media.  Social Media marketing is about relationships first, selling second.

It’s a tough nugget to swallow, especially when the pressure from the c-suite is asking for the ROI.   Social media is not just a bolt-on tool or marketing channel with tried-and-true metrics.  It is fundamentally re-defining the relationships between consumers and brands.  Social media integrates PR, customer service, human resources and marketing into the digital space.  The social presence defines the brand–whether you choose to believe that or not.

The challenges lie in measuring and feeding the Social success back into the traditional measuring tactics.  It’s a square peg in a round hole.

Most organizations struggle with this concept because they don’t know what Social success looks like.   (I have sat in a long list of boardrooms and witnessed many interested organizations be led astray by the misinformed marketer who is in the business of inventing business—for themselves.)  This is the unfortunate validation of vanity metrics that perpetuates the meme.

Focusing on vanity metrics (numbers of fans, followers, likes, etc.) is the quickest way to watch any social media program tank before it even grows legs.  I’m not suggesting that they should be ignored, but they don’t represent reality and can easily mislead a brand in gauging meaningful performances in these channels.

The number of ‘followers’ you have does not make you better than anyone else. Hitler had millions, and Jesus had 12.

Focus instead on actionable metrics such as engagement and share of voice, which are currently the two major trending metrics for measuring success in social media.  Determine your piece of the total conversation pie and set realistic benchmarks to increase that percentage.  Track and measure that growth.  And then do the same for your competitors.  You can’t control what you don’t measure, and you can’t measure what you don’t understand.

When you prioritize the wrong measurement tactics, you’ll get poor results and squander your resources all because you’re either a) reaching for a recipe that doesn’t match up to your business objectives, b) getting bad advice from a social media “expert” or c) you’re trying to impress your boss.

Cultivating a loyal, quality audience who opt-in is much more effective than pushing strict marketing objectives in a ‘spray and pray’ philosophy.  You may have initial success with numbers, but the program will not be sustainable.  Invite Social Media into all corners of your business and build a strategic plan from the inside-out.  Be realistic, be honest, and set social and digital goals that you can measure.

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I weep for the souls of the trees that died to make this book

…but not everyone is going to think so.

I’m strangely attracted to the petulance of the classic author I-can’t-believe-I-got-a-bad-review meltdown.  I’ve been watching my first novel rating fall away daily with a slew of recent lukewarm reviews, but I can’t even imagine a review that would tempt me to go all Alice Hoffman on a critic.  I wouldn’t be human if it didn’t affect me.  I’m a story animal after all.   When your story is rejected, it hits you right where it counts—squarely in the who you are.

I mean, here are these characters that have sprung forth from the bosom of your imagination.  They’ve been born into a world that you’ve laid out for them, taking shape on the page, tentatively exploring their first steps into the unknown.  You guide them and love them with the patience of a new parent.  These are your precious children who need to be protected from the cruel, harsh realities of the world.

But, much like our children, at some point—you have to let go.

There’s always going to be somebody who doesn’t like what you do, always, no matter what.  There’s no such thing as a book that every reader will like.  You’ve told the story.  It’s out there.  It’s a gift to the world.  Now you have to let go.

I’ve opted to practice a passionate detachment to reviews.  I am acutely aware of how lucky I am to be in this position at all.

In the indie market, I don’t believe it’s realistic to ignore all reviews—positive or negative.  Although, I do have a hard time taking anonymous snark very seriously.  There is something about the internet that some people feel gives them license to be anonymously mean—and that’s not cool.  Don’t subscribe to their snark.  You’re a writer, not a troll whisperer.

Bad or lukewarm reviews can actually give you great insights.  After the 5 minute mumbled cussing and pillow-throwing-pity-party, I remind myself that bad reviews are usually about expectations.

Some of those expectations are outside your control.  They come from the reader and their circle of influence.  However, some of those expectations came from you—the author. What does the blurb on the back cover tell them? Did you promise tales of sparkling vampires and then give them a bat with a glow stick? Are you appealing to the right genre and audience?

I know it’s only a matter of time until I receive that really, REALLY bad review. Something so negative and viciously soul-crushing that it will suck the air from my lungs and threaten the collapse of the universe as I know it. It’s out there—waiting to be written.

I’m looking forward to it in a cautiously optimistic sort of way.  Negativity draws public interest in the same way that blood in the water draws sharks.  Like flies to the poop—everyone wants to watch the train wreck.  You’ll find new readers who’ve come in to find out what all the hubbub is about.  That can’t be all bad, can it?

I sincerely appreciate all the readers and honest reviewers of my work—regardless of the review outcome.  A reader is a reader.  It is someone who set aside their personal time to curl up with a story of mine.  Let them take their swipes.   Absorb what’s useful and shrug off the rest.  Take the opportunity to grow as a writer.  Learn from the criticisms.  Evolve.  Live another day to write.

Get them with the next story.

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Filed under book reviews, fiction, Indie author

I see dead people… with their QR code.

QR codes on headstones will link you to a Facebook-like page in a community of the dead.

Really.  It’s social networking for the dearly departed.

That’s kind of awesome, weird, brilliant and creepy all at the same time.  But I think the world might have gone just a little mad on Social and QR codes.

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Filed under Awesome, Social Media, world news

Facebook to buy Instagram for $1-billion

Woah… a blog post from Mark Zuckerberg:

I’m excited to share the news that we’ve agreed to acquire Instagram and that their talented team will be joining Facebook.

For years, we’ve focused on building the best experience for sharing photos with your friends and family. Now, we’ll be able to work even more closely with the Instagram team to also offer the best experiences for sharing beautiful mobile photos with people based on your interests.

We believe these are different experiences that complement each other. But in order to do this well, we need to be mindful about keeping and building on Instagram’s strengths and features rather than just trying to integrate everything into Facebook.

That’s why we’re committed to building and growing Instagram independently. Millions of people around the world love the Instagram app and the brand associated with it, and our goal is to help spread this app and brand to even more people.

We think the fact that Instagram is connected to other services beyond Facebook is an important part of the experience. We plan on keeping features like the ability to post to other social networks, the ability to not share your Instagrams on Facebook if you want, and the ability to have followers and follow people separately from your friends on Facebook.

These and many other features are important parts of the Instagram experience and we understand that. We will try to learn from Instagram’s experience to build similar features into our other products. At the same time, we will try to help Instagram continue to grow by using Facebook’s strong engineering team and infrastructure.

This is an important milestone for Facebook because it’s the first time we’ve ever acquired a product and company with so many users. We don’t plan on doing many more of these, if any at all. But providing the best photo sharing experience is one reason why so many people love Facebook and we knew it would be worth bringing these two companies together.

We’re looking forward to working with the Instagram team and to all of the great new experiences we’re going to be able to build together.

What do you think of that?

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the artist formerly known as author L. J Smith…

I just caught wind of this in the Lulu Blog:

If you think writing a series of acclaimed supernatural thrillers, which get made into a successful television show and sell thousands of books, would be considered a job well done, think again.

Publisher HarperCollins removed LJ Smith, author of The Vampire Diaries, from the project after friction during the editing process. Smith said she was pushed out after arguing against cutting characters, scenes, and other creative decisions that she felt were important to her vision of the story.

Smith, who began writing the novels on a “for hire” contract back in 1990, was shocked to find out that she had no rights to any of the characters or stories she created. In an e-mail, Smith reflected, “Even though I have written the entire series, I don’t own anything about The Vampire Diaries.”

This is an all-too-common story among writers of genre-fiction. Authors desperate enough to sign anything end up losing any creative or financial control of the characters, and the ensuing sensations, they create. Where a publishing house offers a vast marketing and distribution network, it also tends to dilute and altogether alter a writer’s creative vision. To some writers, like LJ Smith, this becomes too much to bear. They fight to keep their work intact, only to find “a letter addressed to the ghostwriter by name, telling her to completely rewrite my book.”

We’re neither arguing against the need for a good editor, nor against some self discipline and revision on the part of the author, however, we think this example demonstrates an important benefit of self-publishing: complete creative control and financial ownership of your work. Even after writing several successful novels, LJ Smith was removed from her series with little to no warning whatsoever, and absolutely no recourse.

So, what does “for hire” mean in this case?  The Vampire Diaries series belongs to Alloy Entertainment—it always has.  They hired L.J. Smith back in 1990 to write the series for them—based on their premise.  She signed a contract upfront to say that the Vampire Diaries belonged to them, and everything the writer created (characters, events, etc.) throughout the course of the series belongs to Alloy.  L.J. Smith has no say in what they do with the series.

I imagine that 10 years is long enough to forget that you’re writing for someone else.

 

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Filed under fiction, on writing, Uncategorized, world news

eBegging—does your brand reek of desperation?

Do you keep asking your customers to Like or Follow you without giving them a reason to engage with you?  Do you know what that looks like to them?

Don’t get hung up on the numbers

How many followers do we have on Twitter?  How many fans on Facebook?  We need more fans—increase that number!  Go! Go! Go! 

Gah! Don’t be motivated by scalp count.  What’s the value of a Facebook Like if you have to ask, beg or bribe to get it?  This will build you a following of semi-interested individuals that don’t want to be bothered by you.  Is this a fundamental principle of your Social strategy?   Please no.   Don’t be that brand.

Even in the off-chance that you do convince them to Like or follow you, it doesn’t mean they’re going to read (or even see) any of your posts aside from the one that bought them.  That person just becomes a number on your wall.  Some of you may use these numbers as metrics to support the ROI of social to your company.  However, if I’m not reading your posts or engaging with you, should I be included in that ROI assessment?  I’m never going to buy—I’m just here lurking for free stuff.  You’re fudging your numbers to the C-Suite mister.

“Some studies show that a whopping 90% of Facebook users don’t return to a fan page once they click the Like button.”  – Mari Smith, Social Media Examiner

Do the work for the Like or Follow

Social media is the law of attraction versus interruption.  You attract others through your credibility, your honesty, your direct engagement, and your humanity. You demonstrate and bring value to the relationship.  Makes you all warm and fuzzy inside, doesn’t it?  OR you can continue to nag, interrupt and slam anyone who will listen with your advertising song and dance jazz-hands.

It all comes back to one simple principle.  The content you publish will attract the audience you are trying to reach.   It’s good content for the good of the people.  Offer solutions to questions and problems without openly pitching your business.  Show your expertise with relevant content.  Allow those already following to share in their communities—sending real interest back to your page.  Consumers are more likely to take notice of what you are doing this way.  Show them the credibility, honesty, humanity and direct engagement you have with others.  Be a giver and the fruits of your efforts will come back tenfold.

As with traditional marketing, exposure increases familiarity which in turn increases recognition with your brand or company.  You have just increased your chances of becoming top-of-mind when it comes time to make a purchase from a brand within your industry.

It’s time to stop begging for Likes and start delivering content that makes them want to Like you.   Then, and only then, have you earned the right to ask for anything.

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the content whisperer

Magazines were the original social networks. They filled a void for otherwise isolated individuals and the content transported them outside their community.   Brands promoted their products through this early network with static advertising placement that shouted “LOOK AT ME.  BUY ME.  LOVE ME.”

Early television formats featured someone standing motionless at a microphone telling stories.  Much like the technology evolution from radio to television, this print to digital content evolution has left folks standing around delivering static content in a dynamic environment.  Technology changes faster than corporate mindset.

Thankfully, the gap is starting to close and we’re seeing Brands and marketers leading with diversity in content innovation.

Social networks are about sharing.  It’s important to understand the distinction between sharing, and being shared with.  Value, not persuasion, is the core of the social sharing ecosystem.  Content must be dynamic not static—put the microphone down and put on your dancing shoes.

As a brand, providing value in content is about storytelling.  Storytelling is a long-standing tradition at the heart of all families, communities and cultures.  Effective and dynamic story-telling develops deeper, emotional connections that allow readers to be a big part of the experience.

So, how do you tell an effective story?

Imagine your brand as a big book of stories.  Each story must have your brands corporate message baked in (not obvious posturing), it must be relevant, timely, provide value, allow for consumer interaction, and be engaging.  You want your audience to turn the page and read the next story, don’t you?

With that in mind, let’s use Coca-Cola’s 70/20/10 content rule.  70% of your stories should be the low-risk, solid useful content your audience expects—appealing to all audiences.  20% of your stories should be higher-risk, solid useful content that is directed to specific segments of your audience—your loyal consumers.  The last 10% of your stories are where you can set your hair on fire.  It’s the content that reaches out to the edges, or comes at your idea in an entirely new way. Your audience might not be there yet or they might be right there with you.  It’s the crazy, never-been-done-before-and-might-fail ideas.  This is high-risk, but it has the potential to achieve the highest share rate and is also where your future 70-20% will come from.

Ultimately, content innovation is driven by the combination of old ideas and new configurations.  Readers don’t want to be told information in a static one-way drop.  They want to have a conversation about the information, be swept away into the information, they want to be affected and share that information within their own social circles.

Brand stories should be a distribution of creativity with a content excellence that would make a ruthless editor weep tears of joy.  You want to be dramatically different—not just noise in the digital airwaves.  But how many different ways can you do it?  The possibilities are endless!

A good example of a Brand leading their story through innovation is the grocery retail chain, Longo’s.   They are telling you their brand story—quite literally.   They are exercising their 10% and pioneering into new content configuration frontiers.  They are bringing journalistic blogging together with traditional publishing techniques for a compelling story that is fun, engaging, and worth the attention of their audience.

And hey, it can even be plopped into my e-reader with RSS.

This is an idea of brand storytelling through actual storytelling.  Check out Longo’s creative non-fiction brand story here.

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Filed under creative non-fiction, Social Media, social strategist, social writer

the voice in my head

The first thing I do when I get in the car is unravel the twisted, mangled wires of my headphones from around the rear-view mirror, and then I jam the earbuds into my noggin’ good and deep.  I plug in, baby.

Some people might listen to music or audio books—but for me, that’s more the exception than the rule.  I like to listen to other people talk.  It’s the kind of eavesdropping that isn’t considered rude.  If they’re talking too slow—I speed them up.  If I don’t like what they’ve got to say—I cuss them out and shut them off.  Nobody’s feelings are hurt.

Everything I listen to lives on my android phone.  I purchased an app called Pocket Casts from the android market for a couple of bucks.  It keeps me organized and even downloads new episodes of my favourite podcasts automatically.  Dear Pocket Casts, I would have paid more for you.

I’ve been listening to some of these podcasts for a long time.  The hosts of these shows have become trusted friends, reliable sources of information—and quite literally, the voice in my head.  I laugh along with them in the confines of my car as they banter good-naturedly with each other, and I become passionately and supportively outraged when one of them takes a public flogging for their opinions.  I am a secret member of their elite team.  So secret, even they don’t know that I’m there.  Plugged in, tuned in, and always listening.  I am but one in a sea of supportive listeners that these podcasters had so desperately hoped for at their onset.  They have no way of knowing how intimate our relationship has become.   They travel with me on vacations, and sometimes… they join me in the tub.

If you’ve never listened to a podcast before—now’s the time.  It’s easy schoolin’ if you enjoy learning new things.  There are thousands upon thousands to choose from, and equally as many free apps for whatever device you have to play them.

I listen to about 12 podcasts weekly.  Every week I try on new ones to see if they fit, but I always manage to stay around 12.  Here’s my top 3:

TWIT – Leo Laporte and John C. Dvorak are my brothers.  I would go to battle for these men.  I’m not ashamed to admit that I’m a card-carrying member of the TWIT army.

Writing Excuses – Dan and Mary give me 15 quality minutes a week.  Because I’m in a hurry, and they’re not that smart.

American Life – true stories of everyday people—although, not always.

These are just a few podcasts of awesome proportions—for me.  What’s on your list?  Share the voice in your head.

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The spirit of 2011: how the world searched

What mattered in 2011? Zeitgeist sorted billions of Google searches to capture the year’s 10 fastest-rising global queries and the rest of the spirit of 2011.

Let’s make 2012 a positive, inspirational quest for knowledge.

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